> Source: https://www.k-stra.com/contact/
> Updated: 2026-10-09

Company · Contact

# How can I get in touch with K-Stra?

Sales, Enterprise, data questions or press — one address, and an answer in writing.

In short

Use the contact form on this page or write to info@k-stra.com about sales, Enterprise terms, data, partnerships or press; replies usually arrive within one business day. No meeting is needed to start, because the app opens without an account, and customers get help from Support inside the app.

[Open the app](https://www.k-stra.com/a/?src=contact) The quickest answer is often in the app itself

Write to us

## What would you like to talk about?

Pick a topic, write your message and send it: it reaches the right person first time, and the reply comes to your email.

Topic

Usually answered within one business day

Direct

Email

[info@k-stra.com](mailto:info@k-stra.com)

Reply time

Usually within one business day

### Already a customer?

Open Support from the account menu in the app. Choose what went wrong, describe it and attach screenshots if they help; the reply comes by email.

The form sends your message to info@k-stra.com. We use your name, email and message only to answer, and this website keeps nothing you write. Privacy policy

FAQ

## What should I know before I write?

### Is there a demo?

The app is the demo. Open it — no account needed — and explore the map, draw drive-time areas and read the free area dashboards. When you want to run an analysis, sign up free with no card and start with 40 credits.

### Do you offer Enterprise contracts?

Yes. Terms for larger organisations are agreed case by case, by email: write to [info@k-stra.com](mailto:info@k-stra.com?subject=Enterprise%20%E2%80%94%20K-Stra)  with a short description of your teams and the work you plan to run.

### I was charged by mistake — who do I contact?

Open Support from the account menu in the app, choose “Something was charged by mistake” and give the run id: the team checks the log and returns the credits. A failed run is never charged, and Retry does not charge again; geocoding and imports stopped half way are charged only for the rows processed.

### Can I reach K-Stra by phone?

K-Stra answers in writing — by email and from Support in the app — so every answer stays on record and can be forwarded to a colleague.

Related pages

-   [About K-Stra](https://www.k-stra.com/about/)
-   [Free trial](https://www.k-stra.com/pricing/free-trial/)
-   [How credits work](https://www.k-stra.com/pricing/how-credits-work/)
-   [Pricing](https://www.k-stra.com/pricing/)
-   [Coverage](https://www.k-stra.com/product/coverage/)

No appointment needed

## Skip the meeting. Open the app.

Everything a demo would show is already there: the map, drive-time areas and area dashboards, without an account.

[Open the app — free to explore](https://www.k-stra.com/a/?src=contact)

Sign up free when you want to analyse — 40 credits, no card