Frequently asked questions about K-Stra
The short answers, grouped by topic. Each one links to the page that explains it in full.
K-Stra is a geomarketing web app for Australia. Exploring the map needs no account; a free account, with no card, comes with 40 credits for running analyses. Credits are spent only when an analysis runs or the AI assistant answers, and your datasets, analyses and results stay on a server in Sydney.
How do I start with K-Stra?
What can I do without an account?
Open the map, draw drive-time and walk-time areas, click any council to read its free dashboard and ask the AI assistant 2 questions. Analyses can be set up and priced, but they run only with an account. Work done without one is kept for 1 day.
What do I get when I sign up?
40 credits, once per organisation and valid for 12 months, with no card required. Until your organisation buys anything, the balance is topped back up to 20 credits each month. What is free, in detail.
Which ways can I sign in?
Email and password, a Google account or a Microsoft account. With a password, each sign-in also asks for a 6-digit code sent by email. Sign-in and system requirements.
Is there someone I can talk to?
Inside the app, Support in the account menu sends your question to the team and the reply comes by email. Questions before signing up go to support@k-stra.com; for Enterprise terms, write to info@k-stra.com.
How do credits and prices work?
What do I pay credits for?
For two things only: running an analysis and getting an answer from the AI assistant, at 0.5 credits per answer. Looking at maps, areas, charts and tables, filtering them and exporting them costs nothing. The full tariff.
Am I charged if an analysis fails?
No. A failed run is not charged and retrying it does not charge again. A run you stop is not charged either, except geocoding and file imports, which pay for the rows already processed.
Do I need a subscription?
No subscription is required. You can buy one-off packs of 150 and 600 credits, or a monthly plan of 300, 1,000, 3,000 credits if you use K-Stra every month. There are no fees per seat. Prices in five currencies.
Do credits expire?
Yes. Pack credits last 12 months; plan credits are valid in the month of renewal and the following month. The balance always spends the credits that expire first, and a reminder arrives one week before.
Who can buy, and in which currency?
K-Stra sells to businesses only, so checkout asks for a company name and tax details. Prices are set in AUD, NZD, USD, EUR, GBP, each a round figure rather than a conversion, and every invoice can be downloaded from Account → Billing.
Where does the data come from?
Which data sources does K-Stra use?
Mainly the Australian Bureau of Statistics: population estimates for 2025, the 2021 Census, personal income and the national accounts for spending. On top of them sit a catalogue of businesses, property listings and the road network. Every source and year.
Which countries are covered?
Australia, every state and territory, down to the street address. Mapping of New Zealand and the Pacific islands is under way; no date has been set. Coverage in detail.
Can I upload my own stores and customers?
Yes: CSV, Excel, KML, KMZ or GeoJSON files go into My Data and can be used in any analysis. They must not contain personal or sensitive information, so remove names and private addresses first. A file marked “session only” is deleted 24 hours after upload.
Where is my data stored?
Do my datasets and results stay in Australia?
Yes: K-Stra runs on a dedicated server in Sydney, and your datasets, your analyses and your results stay in Australia. Three steps can carry content outside it when you use them: geocoding sends only address text and only after you confirm, the AI assistant receives your question with the analysis on screen, and emails carry figures from your analyses. Every external step · Sub-processors.
Do map tiles, payments and sign-in see my data?
No. The map provider receives the part of the map on screen, the payment provider your billing details, and Google or Microsoft only the sign-in you choose. None of them receives your datasets or your results.
Who in my organisation can see my work?
Datasets are shared with your team by default. An analysis is visible to its author and to the owner of the organisation until it is shared, and no organisation can read another’s data.
What do I need to run K-Stra?
Does K-Stra work on a phone or a tablet?
It is built for computer screens 1,280 pixels wide or more. Tablets and phones work turned sideways, more narrowly; held upright, the app asks you to turn them. There is no mobile app. Screens, browsers and files.
Which languages is K-Stra available in?
The interface is in English only. The data covers Australia, and amounts are shown in Australian dollars.
Is there an API?
Yes. Your own systems can request analyses through the API and pay the same credits as in the app, with a quote before every charged run. A drive-time area on its own is the exception: free in the app, charged through the API. Developer documentation.
The quickest answer
is the app itself.
Open the map and explore without an account; sign up free when you want to run an analysis.
Open the app — free to explore40 credits on sign-up, no card