How do I manage my K-Stra account and my data?
Everything about the account itself: signing in, the profile, exporting what you made, leaving, and where it all lives.
Reset a forgotten password from “Sign in” › “Forgot?”: the link lasts 1 hour. The profile, password and “Delete account” are in the account menu. Your datasets, your analyses and your results stay in Australia, on a dedicated server in Sydney; deleting the last account of an organisation deletes its data within 30 days.
How do I reset my password?
In the appIn the “Sign in” window click “Forgot?”, type your email and press “Send reset link”. The link lasts 1 hour and signs out your other sessions; a new password needs at least 10 characters.
Accounts that sign in with Google or Microsoft have no K-Stra password: name and password are managed by Google or Microsoft.
Can I change my name, email or language?
Name and password are changed in the Profile tab of the account. The email address cannot be changed in the app: write to support@k-stra.com if you need to move to another one.
The interface is in English. Currency is a setting of its own, under “Language & currency”.
How do I export my data from K-Stra?
Result tables export to PDF, Excel, CSV and KML, a dataset table to a file, and reports to PDF, Excel, PowerPoint and HTML, all for free. There is no single button that exports the whole account at once.
Your datasets, your analyses and your results stay in Australia, on a dedicated server in Sydney. Three steps can carry content outside it when you use them: geocoding sends address text only, the AI assistant receives your question, the conversation and the analysis on screen with a summary of its results, which can include column names and values from your datasets, plus an image of the map view; and emails carry figures from your analyses; the sub-processors are listed one by one.
How do I delete my account or close an organisation?
“Delete account” is in the Profile tab. If you are the only member of an organisation, it closes with the account: any plan is cancelled without refund and its data is deleted within 30 days.
If others work in the organisation and you are its last Owner, first make someone else Owner or close the organisation from “Close organization”, which asks you to type its name. Invoices stay with our payment provider, and the records of the terms you accepted are kept 7 years.
Export what you need
Download result tables, dataset tables and reports first; deleted data cannot be recovered after the closing period.
Hand over ownership
If colleagues stay, make one of them Owner of the organisation.
Delete the account
In the Profile tab of the account, choose “Delete account” and confirm.
What else do people ask about your account and privacy?
Where is my data stored?
K-Stra runs on a dedicated server in Sydney, so your datasets, your analyses and your results stay in Australia. The few external steps are listed in Coverage and data residency.
Can I reopen a closed organisation?
Within 30 days, by writing to support@k-stra.com. After that its data is deleted.
What happens to the work I did without an account?
It is kept for one day. If you sign up from the same browser in that time, the analysis on screen moves onto the new account.
Open K-Stra
and try it yourself.
The map, address search and area dashboards work without an account; a free account adds credits for your first analyses.
Open the app — free to exploreBrowsing areas and their dashboards is free; you pay only for the analyses you run